| Customer Care Number | 139 |
| Helpline Number | 138, 1512 |
| Security Issues Number | 182 |
| Missing Child Helpline Number | 1098 |
| E-Catering Number | 1323 |
| Corruption Vigilance Helpline Number | 155210 |
| Security Helpline Number | 180-011-132, 1800-111-322 |
| Complaints Number | 1800-111-139, 1800-111-321 |
| Air Ticketing | 080-4464-7998 /357-349-98 |
| IRCTC Delhi Customer Care Number | 14646/0804-4647-999 /080-3573-4999 |
| Central Control Mobile Number | 9717-639-006, 011-233-453-00, 237-459-50 |
| Fax No. | 011-233-454-00 |
| Customer Care URL | https://www.indiacustomercare.com/ |
| E-tickets Email | etickets@irctc.co.in |
| Air Ticketing Email | flights@irctc.co.in |
| Tourism Email | tourism@irctc.com |
| Internet Ticketing Email | ggmit@irctc.com |
| Corporate Office Address | B 148, 11th Floor, Statesman House, Barakhamba Road, New Delhi-110001 |
| Tourism Office | M 13, Punj House,New Delhi 110001 |
| Internet Ticketing Services Address | Internet Ticketing, State Entry Road, Indian Railway Conference Association Building, New Delhi-110055 |
India Railway Station Regional Office
| Regional Office Name | Address | Fax No | Contact Number | Email Id |
| Kolkata | Old Koilaghat Building,Ground Floor,3,Koilaghat Street, Kolkata 700001 | 033-22439046 | 033-22439045, 22133207 | ggmkolkatta@irctc.com |
| Patna | Biscomaun Tower,4th Floor, West Gandhi Maidan, Patna – 800001 | 0612-2213993 | 0612-2205801,2213993 | _ |
| Guwahati | 4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001 | 0361-2367122 | 0361-2737123 | _ |
| Danapur | Loco Colony, South R.P.F. Barracks, Khagul, Danapur-801105 (Bihar) | 06115-232557 | 0612-3295150 | railneerdanapur@irctc.com |
| New Delhi | Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002 | 011-23210321 | 011-23234763, 23221146 | ggmdelhi@irctc.com |
| Nangloi | Rail Neer Plant, Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041 | 011-25949773 | 011-65152575, 25949774 | _ |
| Lucknow | Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar, Lucknow -226010 | 0522-2305533 | 0522-2305522 | _ |
| Jaipur | 708, 7th Floor, Crystal Mall , Sawai Jai Singh Highway,Banipark, Jaipur- 302016 | 0141-4020193 | 0141-4020194, 4020198 | _ |
| Chandigarh | SCO-80-81-8, Sector -34A, Chandigarh -160034 | 0172-4645795 | 0172-4645795, 6572156 | _ |
| Hapur (U.P.) | I-2, Phase-III, Industrial Area, Massori Gulavathi Road, Hapur (U.P.) | _ | _ | rnphapur@irctc.com |
| Amethi | Plot No. C11 & 12, UPSIDC Industrial Area, Takaria Gauriganj, Distt. Amethi | _ | 9839358105 | railneerplantamethi@irctc.com |
| Chennai | 6A, The Rain Tree Place, No.9, MC Nicholas Road, Chetpet, Chennai – 600031 | 044 28363453 | 044 28363726/28363727 | ggmchennai@irctc.com |
| Bangalore | No.82, IDBI Bank, Shree Maruthi Ramakrishnan Arcade, Dr.Rajkumar Road, Rajaji Nagar, Bangalore – 560010 | 080 23123877 | 080 23123877 | rosbc@irctc.com |
| Ernakulam | Salih Arcade, Ist Floor, Building No.40/8194, Convent Road, Kochi- 682 035 | _ | 0484 2382991 | rm_ers@irctc.com |
| Palur | Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station, Palur Post, Chengalpattu Taluk, Kanchipuram District – 603101 Tamil Nadu | _ | 044 27437007 | railneerpalur@irctc.com |
| Parassala | Railway Yard, Near Parassala Railway Station, Kerala-695502 | _ | 0471-2203355 | railneerplantparassala@irctc.com |
| Telangana | 9-1-129/1/102, 1st Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Telangana- 500 003 | _ | 040-27702401, 27808899 | ggmsecunderabad@irctc.com |
| Bhubaneshwar | House No-08, Gangadhar Meher Nagar,Jaydev Vihar (Infront of Pal Heights) Bhubaneswar, Odisha -751013 | 0674-2301853 | 0674-2303657, 0674-2303658 | _ |
| Bilaspur | Plot No. 22/23, Sector-B, Sirigitti Industrial Area, Dist. Bilaspur, (CG)- 495004 | _ | 9717649221 | railneerbilaspur@irctc.com |
| Mumbai | IRCTC Ltd, Ground and Third Floors,Forbes Building,Chiranjit Raj Marg,Fort, Mumbai-400001 | 022-22618066 | 022-22618062 22618063, 22618064 | ggmmumbai@irctc.com |
| Bhopal | 2nd Floor, Paryawas Bhavan, Block-4 ,Arera Hills, Bhopal – 462011 | 0755- 4057982 | 0755-2577011, 4285226 | _ |
| Ahmedabad | 5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industary Ashram Road, Ahmedabad-380009 | 079-26580735 | 079-26582673-75 | _ |
| Mandideep (Bhopal) | Plot no. 01, Warehousing Complex, Industrial Area, Manideep, Phase-II, Dist. Raisen (MP) | _ | 9004080007 | rnpsanand@irctc.com |
| Sanand, (Ahmedabad) | Plot no. 01, Warehousing Complex, Industrial Area, Manideep, Phase-II, Dist. Raisen (MP) | _ | 8287931874 | rnpsanand@irctc.com |
| Ambernath | GIP Dam, Near additional MIDC, Post Anand Nagar, Ambernath (East), Dist. Thane, Maharashtra-421506 | _ | 9004082752 | ambernath.rnp@irctc.com |
| Nagpur | D-53, MIDC Buti Bori Industrial Area, Dist. Nagpur | _ | 011-42581132 | rnpnagpur@irctc.com |
Tourism Facilitation Centers
| Centers Name | Address | Contacts Number | Email Id |
| New Delhi | Near Cloakroom, Opp to Executive Lounge, Platform No.16 New Delhi Railway Station, Ajmeri Gate, New Delhi – 110002 | +011-23213197, +91 9717648888, 9717641764 | _ |
| Bilaspur | Beside VIP Gate No. 02 Bilaspur Railway Station | 07752-247040, 8287932242 | _ |
| Mumbai | Main Line Station Mumbai Central Railway Station , Mumbai, Maharashtra – 400008 | +91-8433926649 | _ |
| Chennai | Gate No.3, Main Entrance, (Opposite to SMR Room) Chennai Central Railway Station, Park Town, Chennai – 3, Tamil Nadu | 9003140681, 044-25332548 | _ |
| Kolkata | Howarh Railway station (Howarh Old Complex), Near to Railway Enquiry & Opp to Platform no 10, Howrah-711101 | +91- 9002040089 | _ |
| Agra | Platform No.1, Agra Cantt. Railway Station, AGRA-282003 | 9794863639/ 9794863641 | _ |
| Puri | Opposite to second class waiting Hall, Besides RPF post Puri Railway station concourse, Odisha | 06752-223005, +91-9777440061 | _ |
| Gaya | Platform No. 1, Near to SBI ATM,Opposite Bihar Tourism Office, Gaya, Bihar | +91- 9771440025 | _ |
| Ahmedabad | Platform No.1, Near Gate No.1 & Gujarat Tourism Office, Musafirkhana, Ahmedabad-380002 | 7922160576 | _ |
| Bengaluru | Concourse area, Main Entrance Bangaluru City Railway Station, Bangalore – 560025, Karnataka | 080 – 22960014, +919741429437 | tifcsbc@irctc.com |
| Tirupati | Platform No.1, Besides Main Entrance, Tirupati Railway Station, Andhra Pradesh | 9701360612, 0877-2222010 | Sukumar.Bandala@irctc.com |
| Mysuru | Near General Booking Office Mysuru Junction, Karnataka | +91 9741421486, 0821 – 2426001 | tifcmys@irctc.com |
| Thiruvananthapuram | Near Booking Office, 2nd Entry, Trivandrum Central Railway Station, Powerhouse Road, Thiruvananthapuram – 695036, Kerala | +91 8287932095 | tourismtvc@irctc.com |
| Kozhikode | Platform No. 1, Near Food Plaza Kozhikode Railway Station, Kozhikode- 673001, Kerala. | + 91 8287932098 | tifcclt@irctc.com |
| Ernakulam | Tourism Information and Facilitation Centre,1st Floor,Salih Arcade, 40/8194, Convent Road, Kochi- 682035 | + 91 8287932082 | tourismkerala@irctc.com |
| Coimbatore | Area Office No.209 Maruti Towers,Opp to Government Hospital,Coimbatore- 641018. | + 91 8287931965 | tifccoimbatore@irctc.com |
| Madurai | First floor, New concourse, Madurai Railway junction – 625001, Karnataka | 0452-2345757, +919003140714 | _ |
| Hubli | IRCTC area office, Near booking office, Hubli Railway Station, Hubli-580023 | 9741421088 | _ |
| Vijayawada | Platform No.1, Besides Main Entrance, Vijayawada Railway Station, Andhra Pradesh | 0866-2572280, 8374000783/ 9701360634/ 675 | ch.balaji@irctc.com |
| Secunderabad | Platform No.10, Besides SBI Credit Card Counter, Secunderabad Railway Station, Telangana | 040-27800580, 9701360690 | _ |
| Hyderabad | Tourism Plaza (Paryatak Bhavan, Hyderabad) TIFC, GF-14, Ground Floor, Tourism Plaza, Greenlands, Begumpet, Hyderabad-500016 | +91-9701360698, 040-23400606 | _ |
| Pune | IRCTC Regional office,1st Floor, Retiring Room No 1, Above Station Manager, Office, Pune Railway Station, Pune, Maharashtra – 411001 | +91-9503057202 | _ |
| Indore | Platform No. 1, Opp PRO office, Indore Railway Station, Indore, Madhya Pradesh – 452001 | +91-9630098913 | _ |
| Jabalpur | Near Railway Retiring Room, Platform No 1, Jabalpur Railway Station, Madhya Pradesh – 482001 | +91-7898970238,0761-4010702 | _ |
| Vishakhapatnam | Visakhapatnam Railway Station, Platform No.1, Besides APTDC Counter, Visakhapatnam-530004 | 9078089263/ 9701360695 | cknath@irctc.com & vy.prasad@irctc.com |
Zone Center Control Number & Email
| Control Name | Contact Number | Email Id |
| Central Control | 9078089263/ 9701360695 | centralcontrol@irctc.com |
| East Zone | 9831074006 | controleastzone@irctc.com |
| West Zone | 8287931874, 8287931875 | controlwestzone@irctc.com |
| South Zone | 9003016161 | controlsouthzone@irctc.com |
| South Central Zone | 9701360702 | controlsouthcentralzone@irctc.com |
| North Zone | 9717640700 | controlnorthzone@irctc.com |
Luxury and Deluxe Trains Contact Number
| Maharajas’ Express Number | +91 9717-635-915 |
| Buddhist Circuit Tourist Train Number | +91 9717-648-718 |
| Golden Chariot Number | +91 8595-931-021 |
| Maharajas’ Express Email | maharajas@irctc.com |
| Buddhist Circuit Tourist Train Email | buddhisttrain@irctc.com |
| Golden Chariot Email | goldenchariot@irctc.com |